Dashlane Review – Is it the Right Password Manager for You?

Thomas Gilham

Dashlane is one of the first password managers mentioned when describing those that are best for web users. That’s because the service has become known for its strong encryption and easy-to-follow applications. But good software isn’t the only thing on Dashlane’s plate; the service has browser widgets that can autofill just about any boxed text that you can think of, including account registration forms. If you’re looking for a password manager but don’t have the time to search for all of them at once, start with Dashlane.

The information below covers all that you need to know about the manager. Once done, you’ll have a better understanding of whether or not the application is right for your computer or smartphone. In an effort to stay neutral, both the pros and cons are listed further down.

About Password Managers

A password manager is a simple web tool that can manger lots of complicated tasks. They’ve been around for quite some time but have become more popular in recent years, comparable to the rise of VPNs in the last decade. The typical password managing software will assign you a master password when the app is installed. This is what you’ll use for the service to autofill any forms that it comes across when you browse the net. After you’ve made one, you’ll then be free to place existing accounts on the database. This could be either in local storage on your device, or in the cloud. Backups work the same way. Some managers have their own cloud features while others might rely heavily on one that many customers use already, such as iCloud or DropBox.


Encryption is a tool that hides data within a file or server with the use of encryption keys. The keys are what are used to unlock the cipher, or code to the data that’s concealed. There’s a lot of encryption software out there, and password managers are one type of application that makes heavy use of them. Given that the software is tasked with protecting and managing a great deal of sensitive information, it makes sense that they would encrypt the data of customers. Dashlane utilizes 256-bit AES encryption, a feature that has its origins with the United State’s military forces.

Again, this is something that you would be hard-pressed to not find on most password managers these days, making it no surprise to see it here. In any case, It will be a bit harder for an adversary to unlawfully take your information with AES encryption.

Cloud Services

Dashlane offers cloud-based services, although it’s outsourced to Amazon Web Services. Their servers are trusted for the most part and generally receive mostly good reviews. But if you don’t trust them you could always go solo for local storage. Local can arguably be more secure than cloud but isn’t so by a wide margin. You’ll want to keep an eye out for malicious software by installing a good antivirus for your operating system and allow Dahlane to update itself with patches whenever possible.

Two-Factor Authentication

Dashlane’s two-factor authentication feature is pretty basic but gets the job done nonetheless. It must be activated in the settings of the application. By default, authentication is done via code sent to your email. But with two-step authentication turned on, the email will be replaced with your mobile phone number. Every time you try to log in from any device, a set of numbers will be sent to your phone which must be entered before you gain entry to the rest of your account. Whenever you change phone numbers, don’t forget to also change the number associated with your authentication as well. You don’t want to the password recovery route if you don’t have to.

System Requirements for Dashlane

Pick a random operating system and it’s likely to work with Dashlane. You can download the application on all the favorites, including Windows, macOS, Android, and iOS. Chromebook and Linux are compatible as well, but can only be used through browser extensions. Windows must be no older than version 7. And the earliest OS-X platform that you can use is Sierra (version 10.12).

If you own an iPhone and haven’t installed the latest version yet, remember to do so before attempting to download Dashlane; it will only work on iOS 12. Android is a little different. You can install it with versions 5 through 9.

Business Friendliness

Dashlane’s business plan costs $4.00 a month, which is billed yearly. With it, customers will get all of the benefits of premium users, along with a couple more features. The SmartSpaces combines work-related activities with personal accounts. The owner of the account can also set administrative rules for other people with the application. It integrates onboarding, an attribute that other employers within a company can use to share and sync to different account any work-related information and credentials. Additionally, business customers get responses to inquiries quicker than personal users do. But owners or managers with a force of more than 50 people might want to skip this one.


With the exception of Dashlane’s business plan, the service has two other choices for normal customers. The first one is free, letting users contain passwords on a single device. Syncing isn’t permitted with the freeware. Yet it does offer users security alerts and autofill. It’s also capped at 50 passwords. You won’t be able to store more account than this.

Premium is $3.33 per month, having all the features of the free version. Additional capabilities are automatic synching, unlimited storage for passwords/accounts, and even deep web monitoring. The latter can be used with an alternative browser (such as Tor) to ensure that you’re accounts aren’t compromised.

Master Password Reset Capabilities

With Dashlane, resetting your password after losing it should be the last thing that you do. That’s because the information is encrypted. The only way for you to retrieve the account back in this scenario would be to start over from scratch. All of your saved information on the local or cloud storage would have to be erased. Therefore, remember to write your master password down in a safe location when you set up the account in the beginning. Thankfully, Dashlane’s website has a section that you can visit that will attempt to help you find or remember the lost password if you do forget it.

Customer Support

Customer support for Dashlane should exceed the expectations of many, there are a few ways that you can contact someone from the company, although phone support has yet to be featured. If you do have an inquiry, the fastest way to get in touch with a rep is through the live chat support on the company’s website. The area is called Dashlane Help. After that, there’s the support ticket option. When you contact using this method, you’ll have the option to upload any useful documents that could assist the rep in getting an effective solution to your issue. Lastly, there’s Twitter. Dashlane will answer questions straight from their social media if you send a PM their way, so try that out if the other contact methods can’t be used.

Pros and Cons

Dashlane has a lot of good features for users, but constructive criticism is the best way for any service to improve in areas that need it. Let’s look further.


  • Has a good track record on Trustworthiness – It’s difficult to find people that have had a bad experience with Dashlane. The app is quick to download, and the controls are easy to learn the instant that the programs are opened.
  • Excellent Customer Support – Dashlane’s customer support easily ranks as one of the best you’ll find on any password manager platform. You can contact them in so many ways, making it unlikely to find yourself feeling let down from an issue that’s not completely settled.
  • Has a Trusted Cloud Service – Dashlane does not provide their cloud service but does reply on one that’s often recommended. Amazon Web Services has encryption on its own, and no major news of data breaches or hackers gaining control of secured servers on the network.
  • Autofill without Missing any Sections – The autofill feature on Dashlane works flawlessly. If you’re too kind of web browser that finds yourself registering with multiple sites on the daily or weekly, this will keep all of their information in a safe location. You don’t have to save or backup your data this way; all password and form-fill data can easily be placed on your local network
  • Nice pricing for Premium and Business Customers – You’ll get an excellent deal with Dashlane’s premium and business plans. But remember that you must pay for them yearly; there are no monthly plans for customers to try.


  • Resetting the Password erases all Encrypted Data – This feature isn’t a flaw at all when looking at the bigger picture. For your information to remain secure, convenience must sometimes be sacrificed. This is particularly true with password managers. With all the data that the average users save on such applications, precautions are necessary. Erasing your for during a password reset will prevent a hacker from getting access to your details. However, having more password recovery options wouldn’t hurt, even if it meant going through a timely process that involved sending over credentials to prove than the users locked out of the account is authentic.
  • Password Storage Settings sometimes don’t Work – When you use a password manager, the browser extension (if available) will ask if you want to save the information that’s written down on new registration forms. In some, this feature could be automated. Dashlane will give users the choice to do this with every online form. But not all the info is saved at times. If you registered to a social media website/email and wanted to save some additional details about your address, there’s a possibility that a few sections could be missing. Entire text boxes are might also be left out. This seems to happen more on older computers with smaller memory and slow internet connections. If this isn’t descriptive of your current computer getup, then the chances of the problem occurring drop exponentially.
  • No way to sync between devices with the free plan – Dashlane’s free plan is good overall, but being relegated to a single device is something that would probably switch you over quickly to the premium edition of the service. The 50 password limit is doable, but the service would probably be pointless for people that are already using a default password manager on a smartphone.


Dashlane is always implementing new features for their users with every update and version release. The platform is sure to grow even more in the years to come, so expect new things to be added with all plans to the service (even the one that’s free). If you value stellar customer service and responsive autofill and syncing speeds, the password manager will make a useful addition to your productivity and security applications. There are a few minor issues that could be fixed, but a perfect password manager doesn’t exist. Dashlane excels in more areas than it faults in. Using this as a context for a purchasing decision, the software is recommended for business customers and casual web browsers alike. You’re in safe hands with this company; your passwords stay protected with encryption, no matter if they’re stored in the cloud or on your computer.

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